FAQ
Have questions? We have answers.
Everything people ask before and after they order. If yours is not here, email us and we will answer it, then add it to this page.
About the straw
What exactly does it do?
The Oasis Straw is a portable water filter. Its 0.1 micron hollow fiber membrane and activated carbon core remove 99.999999% of bacteria, 99.999% of parasites and 99.999% of microplastics from fresh water, along with dirt, sediment and turbidity. You can drink through it directly, squeeze water through it with the included 1.5L reservoir, or screw it onto any standard 28mm bottle.
What does it remove, exactly?
Bacteria such as E. coli, Salmonella, Cholera and Typhoid. Parasites such as Giardia and Cryptosporidium. Microplastics, organic matter, inorganic sediment and visible turbidity. The carbon stage also reduces chlorine and bad taste and odors.
What does it not remove?
It is not designed for salt water, and no straw filter removes dissolved salts. Always start from the cleanest fresh water source available to you.
How much water does it filter?
Up to 400 gallons, which is more than two years of drinking water for one person. Flow rate is 18.6 oz per minute.
Does it expire?
No. Stored dry in a cool place, it has no shelf life at all. It can sit in an emergency kit, glovebox or bug out bag for decades and work the moment you need it. If you have used it, let it air dry fully before storing it.
How big is it?
About 6 inches long and 2 ounces in weight. It fits in a pocket, a purse or the smallest pouch of a pack, and the included carabiner clips it anywhere.
Using it
How do I use it the first time?
Remove both caps and drink through it straight from the source, like a straw. The first few sips take a little more suction while the membrane wets. You can also fill the reservoir and squeeze filtered water into a cup or bottle.
Can my kids use it?
It needs moderate suction, so it works well for kids ages 5 and up. For younger children, use the squeeze bag to filter water into their bottles instead.
How do I clean and maintain it?
Every 25 to 50 gallons, or when the flow slows, backflush it with the included syringe: fill the syringe with clean filtered water, attach it to the outflow end and flush backwards 3 to 5 times. Shake out excess water and air dry before storage.
How many should my family have?
Two is one, one is none. We suggest at least one per person, and ideally two per person so everyone can drink at the same time from one source, with backup.
Orders, shipping and returns
How much is shipping?
Free on every order.
How long will delivery take?
Orders are processed within 1 to 3 days, and most arrive 5 to 7 business days after being handed to the carrier. You get tracking by email as soon as it goes out.
What is your return policy?
A 60 day risk free trial. If you are not completely satisfied for any reason, return it within 60 days for a full refund, no questions asked.
What if it arrives damaged or stops working?
Email support@oasisstraw.com with your order number and a photo, and we replace it. Every straw carries a lifetime warranty against manufacturing defects.
Can I cancel or change my order?
Email us as soon as possible. If it has not been dispatched we will change or cancel it. If it has already gone out, the 60 day trial still covers you.
The Oasis Straw is a portable water filter for emergency preparedness and outdoor use. Always start from the cleanest water source available to you.