Shipping policy

All products are shipped from our US warehouse. Shipping is 100% free on every order.

• Processing time: 1-3 business days
• Delivery time: 5-7 business days after being handed off to the carrier

Once shipped, you will receive a tracking number for your order so you know where it is at all times.

• The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the processing time.
• Deliveries might take longer than expected because of incorrect shipping addresses, bad weather, or any other unavoidable circumstances.

It is recommended to provide a phone number during checkout in order to avoid any delays should our carriers encounter any issues during delivery.

We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email provided at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped separately. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

If you have any questions, shoot us an email at support@oasisstraw.com and someone from our team will make sure to help you out!